Frequently Asked Questions

How do I create an account?

To create an account, download the Pasada app and follow the registration process. You'll need to provide:

• A valid email address
• A valid Philippine mobile number
• Your name and profile information

You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account.

Do I need to verify my phone number?

Yes, you need to provide a valid Philippine mobile number during registration. This helps ensure account security and allows drivers to contact you if needed.

Why do I need to grant location permissions?

Location permissions are essential for Pasada to function properly. We use your location to:

• Identify your pickup and drop-off locations
• Provide real-time ride tracking
• Calculate routes and estimated arrival times
• Match you with nearby drivers

You can modify location permissions through your device settings, but this may limit the app's functionality.

How do I book a ride?

To book a ride:

1. Open the Pasada app
2. Enter your pickup location (or use your current location)
3. Enter your drop-off location
4. Confirm your booking
5. Wait for a driver to accept your ride request

Can I track my ride in real-time?

Yes! Once your ride is confirmed, you can track your driver's location in real-time on the app. You'll see the driver's current location, estimated arrival time, and route information.

Can I cancel a booking?

Yes, you can cancel a booking in accordance with the cancellation policy displayed in the app. However, excessive cancellations may result in restrictions on your account. Cancellation fees may apply as specified in the app.

What happens if I don't show up for my ride?

If you fail to appear at the designated pickup location within a reasonable time, the driver may cancel the ride. No-show incidents may result in fees and may affect your ability to use the service in the future.

How long do I have to wait for a driver?

Wait times depend on driver availability and your location. The app will show you an estimated wait time when you book a ride. During peak hours or in areas with fewer drivers, wait times may be longer.

Can I book a ride in advance?

Currently, Pasada supports on-demand booking only. We are working on adding scheduled booking features in future updates.

What payment methods does Pasada accept?

Pasada currently accepts cash payments only, in accordance with regulations set by the Land Transportation Franchising and Regulatory Board (LTFRB). Payment is made directly to the driver upon completion of the ride.

How are fares calculated?

Fares are determined by the transportation provider and may vary based on distance, time, and other factors. Fare estimates provided in the app are approximate and may differ from the actual fare. You are responsible for paying the agreed-upon fare to the driver.

Will I see the fare before booking?

Yes, the app provides a fare estimate before you confirm your booking. Please note that this is an estimate and the actual fare may vary slightly based on the route taken and other factors.

What if I have a payment dispute?

Payment disputes should be resolved directly with the driver or transportation provider. Pasada may assist in facilitating communication but is not responsible for resolving such disputes. Refund policies are determined by the transportation provider.

Will Pasada add digital payment options in the future?

We are continuously working to improve our services. Digital payment options may be added in future updates, subject to regulatory approval and compliance with LTFRB regulations.

How do I update my profile information?

You can review and update your account details within the app's profile settings. It's important to keep your information current, especially your phone number and email address.

Can I view my ride history?

Yes, you can view your ride history in the app. This includes details about past rides, including dates, routes, and other relevant information.

How do I delete my account?

To delete your account, please contact us at contact.pasada@gmail.com. We will process your request in accordance with our Privacy Policy and Terms and Conditions.

What should I do if I forgot my password?

Use the "Forgot Password" feature in the app login screen. You'll receive instructions via email or SMS to reset your password.

Can I have multiple accounts?

Each user should have only one account. Creating multiple accounts may violate our Terms and Conditions and could result in account restrictions or termination.

How does Pasada ensure passenger safety?

While Pasada acts as an intermediary platform and does not own or operate vehicles, we work with transportation providers to maintain service quality. However, passengers use transportation services at their own risk. We recommend:

• Verifying driver information before getting in the vehicle
• Sharing your ride details with friends or family
• Following standard safety practices when using public transportation

How is my personal information protected?

We implement administrative, technical, and physical safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction. Please review our Privacy Policy for detailed information about how we handle your data.

What should I do if I have a safety concern?

If you have a safety concern during or after a ride, please contact us immediately at contact.pasada@gmail.com. For emergencies, please contact local authorities.

Can I report a driver or file a complaint?

Yes, you can report issues or file complaints through the app or by contacting us at contact.pasada@gmail.com. We take all reports seriously and will investigate accordingly.

The app is not working properly. What should I do?

Try these troubleshooting steps:

• Close and restart the app
• Check your internet connection
• Ensure your app is updated to the latest version
• Clear the app cache (via device settings)
• Restart your device

If the problem persists, contact our support team at contact.pasada@gmail.com.

Why is my location not being detected?

Make sure you have granted location permissions to the Pasada app. You can check and modify location permissions in your device settings. Also ensure that your device's GPS is enabled and you have a clear view of the sky for better GPS accuracy.

The app is using too much data. How can I reduce data usage?

Location services and real-time tracking require data usage. To reduce data consumption, you can:

• Use Wi-Fi when available
• Close the app when not actively using it
• Limit background app refresh (via device settings)

Can I use Pasada offline?

No, Pasada requires an active internet connection to function. You need internet access to book rides, track your journey, and access other app features.

What devices are supported?

Pasada supports iOS and Android devices. Specific version requirements will be available when the app is released. For the best experience, we recommend using devices with updated operating systems.

How can I contact Pasada support?

You can reach our support team via email at contact.pasada@gmail.com. We aim to respond to all inquiries within 24-48 hours.

What information should I include when contacting support?

When contacting support, please include:

• Your account email or phone number
• A clear description of the issue
• Screenshots if applicable
• Your device type and operating system version
• The time and date when the issue occurred

I have a suggestion or feedback. How can I share it?

We welcome your feedback and suggestions! Please send them to contact.pasada@gmail.com. Your input helps us improve Pasada for everyone.

Where can I find more information about Pasada?

For more information, you can:

• Visit our website
• Read our Privacy Policy
• Review our Terms and Conditions
• Check out our About page

Still have questions?

If you couldn't find the answer to your question here, please don't hesitate to contact us at contact.pasada@gmail.com. We're here to help!